This Is Not a Government Office or Records Custodian. Hilliard Residents Directory is a private reference service, so we cannot retrieve or certify records, verify a current household, or amend an official roll. Send those requests to the office that maintains the record. For emergencies, call 911. For stalking or harassment concerns, contact local police.
Contact the Right Hilliard Custodian
Match the request to the Hilliard record at issue. City records and county land records have separate custodians, and a court or police report requires its own channel:
- Hilliard public records: contact the City Clerk of Council at publicrecords@hilliardohio.gov, City Hall, 3800 Municipal Way, Hilliard, OH 43026, or 614-334-2365. Regular inspection hours are weekdays, 8 a.m. to 5 p.m.
- Recorded deeds, plats, and liens: contact the Franklin County Recorder, 373 S. High St., 18th Floor, Columbus, OH 43215, 614-525-3930, Monday through Friday, 8 a.m. to 4 p.m.
- A Hilliard Mayor's Court file: use the court's online case and payment service or contact the clerk at 5171 Northwest Parkway, Hilliard, OH 43026, 614-334-2348.
- A known Hilliard police incident: use the Police Support Services public-records route, call 614-876-2429, or visit the 24-hour counter at 5171 Northwest Parkway.
- An owner, street address, older directory, or a name needing context: use the by-street route, city-directory collections, or the resident-search process before sending a focused request.
For a City request, describe the record with enough detail for staff to locate and review it, such as a street address, approximate date, record type, or case number. Under the Ohio Public Records Act, R.C. 149.43, an ordinary request does not have to be written or identify the requester or purpose. Hilliard accepts email, telephone, in-person, and request-form routes; the City may ask for clarification after explaining that those details are optional.